Mastering Project Outcomes Webinar Speakers
Ryan Suydam, Chief Experience Officer
Client Savvy
Mr. Suydam has coached over 300 organizations and over 10,000 professionals on the skills required to
be client savvy. His clients are twice as likely to be recommended by their clients, three times as likely
to realize above-average financial returns, and consistently attract and retain better employees. In 2015,
Ryan founded the Client Experience in Professional Services (CXps) group, hosting an annual conference
bringing together professionals to share ideas and strategies that advance their firms’ ability to deliver
differentiated client experiences, every time.
Client Savvy
Mr. Suydam has coached over 300 organizations and over 10,000 professionals on the skills required to
be client savvy. His clients are twice as likely to be recommended by their clients, three times as likely
to realize above-average financial returns, and consistently attract and retain better employees. In 2015,
Ryan founded the Client Experience in Professional Services (CXps) group, hosting an annual conference
bringing together professionals to share ideas and strategies that advance their firms’ ability to deliver
differentiated client experiences, every time.
J. Kevin Hebblethwaite, FSMPS, CPSM, Senior Consultant
Full Sail Partners
Kevin has 20 years of experience in business development, marketing, and management for technologycentric
professional services companies. Kevin trains and consults with clients embarking on softwaresupported
growth initiatives such as client acquisition and retention, integrated marketing information
management, and client experience/service management. Previously, Kevin was President/CEO of an
engineering consulting firm focused on technology solutions for the built environment. He worked with
a broad spectrum of clients including architectural/engineering firms, program managers, developers,
hospitals, corporations, academic institutions, and government agencies throughout the United States.
Full Sail Partners
Kevin has 20 years of experience in business development, marketing, and management for technologycentric
professional services companies. Kevin trains and consults with clients embarking on softwaresupported
growth initiatives such as client acquisition and retention, integrated marketing information
management, and client experience/service management. Previously, Kevin was President/CEO of an
engineering consulting firm focused on technology solutions for the built environment. He worked with
a broad spectrum of clients including architectural/engineering firms, program managers, developers,
hospitals, corporations, academic institutions, and government agencies throughout the United States.